![](http://www.livwatches.com/cdn/shop/files/service_image.jpg?v=1648142178&width=2800)
THE 9-STEP LIV SERVICE PROCESS
The following nine steps are taken for each watch sent to LIV for service because any interaction with LIV involves meticulous care and attention.
![](http://www.livwatches.com/cdn/shop/files/receiving.png?v=1648506656&width=1000)
STEP 1: RECEIVING
![](http://www.livwatches.com/cdn/shop/files/inspect.png?v=1648506668&width=1000)
STEP 2: INSPECTION
![](http://www.livwatches.com/cdn/shop/files/water_8598ad71-9fb5-47eb-ba28-a116ceea3a9f.png?v=1648506705&width=1000)
STEP 3: WATER TESTING
![](http://www.livwatches.com/cdn/shop/files/Icon_01_-22-512_1_500x_736c46a6-8355-433e-8744-539b5b126eff.png?v=1648143921&width=1000)
STEP 4: TIMING TEST
![](http://www.livwatches.com/cdn/shop/files/planning.png?v=1648506728&width=1000)
STEP 5: PLANNING
![](http://www.livwatches.com/cdn/shop/files/watchmaker.png?v=1648506740&width=1000)
STEP 6: SERVICE
![](http://www.livwatches.com/cdn/shop/files/post-testing.png?v=1648506773&width=1000)
STEP 7: POST-SERVICE TESTING
![](http://www.livwatches.com/cdn/shop/files/assurance.png?v=1648506790&width=1000)
STEP 8: QUALITY ASSURANCE INSPECTION
![](http://www.livwatches.com/cdn/shop/files/dispatch.png?v=1648506801&width=1000)
STEP 9: DISPATCHING
![](http://www.livwatches.com/cdn/shop/files/middle-banner3_6c4c855f-94a1-4413-9b2a-740b89c07f0c.jpg?v=1648142054&width=2800)
FAQ
How do I get my watch serviced?
Please complete the Service Request Form above to request service.
A member of our team will then personally analyze your request and provide you with a response within 12-24 hours. Please don't send your watch back to us until you hear from us. Thank you in advance.
How do I get my battery changed?
If you purchase or purchased your watch from LIVwatches.com we offer complimentary LIFETIME battery replacement.
All you are responsible for is the return shipping and insurance.
Terms Apply: please click here for full details
How do I send my watch?
We recommend shipping your watch with insurance and adult signature required using a major courier such as FedEx or UPS. We are not responsible for any lost or damaged packages that one of our team members has not signed for.
We do not recommend sending your package with USPS.